Before you order, understand these critical points:
WE ARE A DEALER, NOT THE MANUFACTURER
• We coordinate your order with the manufacturer
• The manufacturer handles fabrication, delivery, and installation
• Product warranties come from the manufacturer, not US-Carports.com
LEAD TIMES ARE ESTIMATES, NOT GUARANTEES
• Typical: 2-4 weeks, but may be longer
• Weather, materials, and scheduling affect timing
• Lead time begins when installation site is prepped and ready for installation and buyer has any applicable
permits/permissions from any governing body (city/county, HOA, community leader, etc)
DEPOSITS ARE NON-REFUNDABLE
• Exceptions:
(1) Official denial of a required building permit by your city or county government (denials by
HOA, mobile home park, campground, or any non-government entity do not qualify), or…
(2) delays exceeding two (2) weeks beyond the estimated lead time.
• Refunds are less processing fees
DISPUTES GO TO ARBITRATION IN TEXAS OR TO A NATIONWIDE ARBITRATION PROFESSIONAL
• Disputes go to binding arbitration in Texas
• You waive your rights to a jury trial
• Small claims court is still available